How do I create a Knowledge Base Article in HubSpot Knowledge Base?
Follow this guide to learn how we can create knowledge base articles in HubSpot.
This article was created as an exercise while following the Service Hub Software course here
To create a Knowledge Base Article in HubSpot:
- Begin by accessing the Knowledge Base feature in HubSpot's Service Hub.
- Click on 'Create article' located in the upper right corner of the Knowledge Base section.
- Craft a captivating title and subtitle that clearly outline the article's content.
- Develop the article's body with detailed and informative content.
- Use the rich text toolbar to format text and incorporate multimedia elements like images and videos. 😜
- Personalise your article's settings by navigating to the 'Settings' tab, where you can adjust the URL slug, language, and categorisation.
- Enhance searchability and relevance by adding tags to your article.
- Summarise the article's content for search engine results by including a meta description.
- Choose the visibility setting as 'Public' for universal access or 'Private' for restricted viewing.
- Preview the article to ensure its appearance aligns with your intentions.
- Publish the article to make it live and accessible to your audience.
- Monitor your article's performance through HubSpot's analytics to gauge its impact and implement any necessary enhancements.
For a more comprehensive guide, consult HubSpot's official resources.